General FAQ


What can I expect on my first appointment?

You will meet first with our office manager to fill in a form about your medical condition. She will then explain all your options and programs depending on your needs. You can either choose an integrated care which allows all practitioners to get involved in your treatment and well-being through one of our wellness packages or have one of our professional meet you in person for a first assessment. The physiotherapist will examine you physically and discuss the findings, the cause of the problem, and suggest a solution that can effectively treat your health problem.

Do we need a doctor’s referral to seek physiotherapy, chiropractic or naturopathic services?

You do not need a doctor’s referral. However, if you are going to use your health insurance to cover the cost of therapy, the insurance provider may ask you for a doctor’s referral.

How long does each session last?

The first appointment usually takes about an hour for a full assessment. Additional treatments can be shorter depending on the condition and the treatment required. Each treatment or session can last between 15mn to 30mn or more.

What treatments are used by physiotherapists?

The treatment administered by physiotherapists varies and can range from exercise, manipulation, stretching, and soft tissue massage among other therapy options. At times, ultrasound electrotherapy or acupuncture may be also used. Electrotherapy is the usage of electrical energy to accelerate the healing process, muscle spasm, reduce inflammation and pain.

Can pregnant women benefit from chiropractic treatment?

Absolutely! Chiropractic therapy is an excellent drug-free alternative to relieve spinal pressure and backache related to pregnancy. In addition, studies show that pregnant women who take chiropractic treatment decrease their labor time and require less pain control medication.

Are Physiotherapy, Naturopathy, Chiropractic treatments covered by health care insurance?

Yes, it can be reimbursed by Private Insurance, Motor Vehicle Insurance and most commercial health care policies.

How safe is physiotherapy and chiropractic treatment?

It is extremely safe when compared to most other forms of healthcare, particularly treatments consisting of drugs or surgery. If you have any concerns just ask your practitioner about any risks associated with the specific treatments you are receiving.

Once I see a chiropractor or a physiotherapist, do I have to keep going?

No. Every patient has unique needs. A patient’s treatment plan is individualized to their symptoms, functional impairments and activity restrictions and is focused around their goals.

How can a brain injury affect the patient's quality of life?

Reaction to a brain injury differs for each individual. In some cases, the effect can be profound and affects almost all aspects of a patient’s life. As such, the approach to rehabilitation depends on the intensity of the injury. The rehabilitative process will be heavily influenced by a patient’s level of motivation and by the patient’s support system. Our occupational therapist has extensive experience in brain injury and can assist you with a treatment process.

Will the cost of neuro rehabilitation be covered by insurance?

In many cases, health insurance does cover neuro-rehabilitation. Check with your health insurance provider for more information.

Is naturopathic medicine the same as homeopathy?

No. Naturopathic doctors are general practitioners of natural medicine. Depending on a patient’s health needs, a naturopathic doctor may include homeopathy in an individualized treatment plan, but it is only one of many treatment methods NDs are trained to use. Homeopaths are trained solely in homeopathy and do not use other treatment methods.

How do I pay for a visit to a naturopathic doctor?

Currently, OHIP does not cover visits to a naturopathic doctor. However, most extended healthcare plans include naturopathic medicine, so check with your provider to see the amount of your coverage.